Privacy Policy for SML Helping Hands

Last Updated: May 2, 2025

This Privacy Policy describes how SML Helping Hands ("I", we," "us," or "our") collects, uses, and shares personal information of users ("you" or "your") of our website https://smlhelpinghands.com (the "Website"). By using our Website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information from you:

• Information You Provide Directly:
  • Contact Information: When you contact us through our Website (e.g., via a contact form or email link), we may collect your name, email address, phone number, and any other information you choose to provide in your message.
  • Service Requests: If you request our services, we may collect information necessary to fulfill your request, such as your address, details about your needs, and scheduling preferences.
  • Account Information (if applicable): If our Website allows you to create an account, we may collect your username, password, and other profile information.
  • Payment Information (if applicable): If you make payments through our Website, we may collect your payment details (e.g., credit card information) through secure third-party payment processors. We do not directly store your full payment card details on our servers.
  • Submissions and Feedback: If you submit reviews, testimonials, or other feedback through our Website, we may collect that information.
• Information We Collect Automatically:
  • Log Data: Our servers automatically record information ("Log Data") created by your use of the Website. Log Data may include your IP address, browser type, operating system, the referring web page, pages visited, search terms, and cookie information.
  • Cookies and Similar Technologies: We may use cookies, web beacons, and other similar technologies to collect information about your browsing activity on our Website. Cookies are small data files stored on your device. They help us improve our Website and your experience by understanding how you use it. You can control the use of cookies at the individual browser level.
  • Device Information: We may collect information about the device you use to access our Website, including the device model, operating system and version, unique device identifiers, and mobile network information.

2. How We Use Your Information

We may use your personal information for the following purposes:

• To Provide and Improve Our Services: To respond to your inquiries, process your service requests, schedule appointments, and provide the services you have requested.
• To Communicate with You: To send you updates, confirmations, and other administrative messages. We may also send you promotional materials and newsletters if you have opted in to receive them.
• To Personalize Your Experience: To tailor the content and information we display to you, and to offer a more personalized experience on our Website.
• To Improve Our Website: To analyze Website usage trends, monitor the effectiveness of our content, and make improvements to the Website's functionality and design.
• For Security and Fraud Prevention: To detect, prevent, and address security incidents and fraudulent activities.
• To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
• For Other Legitimate Business Purposes: Such as data analysis, testing, and research.

3. How We Share Your Information

We may share your personal information with the following categories of recipients:

• Service Providers: We may share information with third-party service providers who assist us in operating our Website, conducting our business, or providing services to you (e.g., website hosting, payment processing, email marketing). These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Business Transfers: If we are involved in a merger, acquisition, sale of assets, bankruptcy, or other business transaction, your information may be transferred as part of that transaction. We will notify you if your personal information is transferred and becomes subject to a different privacy policy.
• Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid legal process (e.g., a subpoena or court order).
• Protection of Our Rights: We may disclose your personal information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

4. Your Choices and Rights

You have certain rights regarding your personal information:

• Access and Correction: You may have the right to access and request corrections to the personal information we hold about you.
• Opt-Out of Marketing Communications: You can opt out of receiving promotional emails from us by following the unsubscribe instructions included in those emails or by contacting us directly.
• Cookies: You can typically control cookie settings in your web browser. Please refer to your browser's help documentation for more information on how to block or delete cookies.
• Do Not Track: Our Website does not currently respond to "Do Not Track" signals from your browser.

To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before processing your request.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Links to Other Websites

Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's website. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policy of every website you visit.

8. Children's Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Website after the posting of a revised Privacy Policy constitutes your acceptance of the changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us using the form below: